Privacy Policy
At Friend Computers, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our professional computer services, both online and at our retail workshop.
Information We Collect
We may collect personal information such as your name, contact details (phone number and email address), and hardware specifications when you book a repair or purchase accessories. In the case of business support, we may also retain necessary network details and infrastructure maps to provide ongoing IT assistance.
How We Use Your Information
Your information is used strictly to provide the technical services you requested, process payments, and communicate regarding repair statuses or emergency data recovery updates. We do not sell your personal data to third parties. We may use anonymized hardware data to improve our diagnostic tools.
Data Security and Protection
We implement industry-standard security measures to protect against unauthorized access, alteration, or destruction of your personal data. All physical devices left for repair are stored in our secure workshop, and digital records are protected by advanced encryption and firewalls.
Contact Our Data Officer
If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@friendcomputers.com
GDPR Compliance
The General Data Protection Regulation (GDPR) empowers individuals within the European Union and the European Economic Area with specific rights regarding their personal data. As a professional IT service provider, we follow rigorous standards to ensure your rights are respected and your data is handled lawfully.
Your Rights as a Data Subject
- Right to Access: You can request details of the personal information we hold about you.
- Right to Rectification: You have the right to correct any inaccurate or incomplete data.
- Right to Erasure: Also known as the 'right to be forgotten,' you can request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can request that we limit how we use your information.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
Legal Basis for Processing
We process your personal data based on contractual necessity (to provide IT repairs and support), legal obligations (tax and accounting), and legitimate interests (ensuring the security of our IT infrastructure and improving our technical services).